Returns & Exchanges
We want you to love your JOY pieces, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your selection isn't quite right, we are happy to provide a full refund or a seamless exchange to ensure you find your perfect fit.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn items with their original tags in the original shipping bag or a secure box to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off point; you will receive a confirmation email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing